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The Federal Insurance Ombudsman (FIO) of Pakistan is an independent and specialized institution established to provide a forum for the resolution of disputes between policyholders and insurance companies. As per provisions of Insurance Ordinance, 2000 & The Federal Ombudsmen Institutional Reforms Act, 2013, Federal Insurance Ombudsman operates to investigate the allegations of maladministration of insurance companies and decide the matter in just manner.
The FIO’s functions include investigating complaints filed by policyholders, recommending solutions to disputes, and ensuring that insurance companies adhere to the laws and regulations governing the insurance industry in Pakistan. The FIO also has the authority to recommend changes to policies and practices within the insurance sector to ensure better protection of consumer rights.
Federal Insurance
Mumtaz Ali Shah retired as the Chief Secretary Sindh in March 2022, after serving more than 37 years in Civil Service of Pakistan. He previously served as Federal Secretary Maritime Affairs and Religious Affairs, Pakistan. Considering his impeccable integrity and extraordinary achievements he was elevated to the highest position in Civil Service in 2017. Positions he held in provinces include Home Secretary Sindh, Chairman Enquiries & Anti-Corruption Establishment, Deputy Commissioner, District Magistrate and Magistrate First Class in districts of Punjab, Sindh and Balochistan provinces. In those positions he conducted inquiries, supervised investigations and presided the Courts as Magistrate.
His career is also marked by a noteworthy tenure in public sector corporate governance. As Managing Director at the Sindh Small Industries Corporation, he brought major reforms in the organization. As CEO National Insurance Co. Ltd., he steered the company through complex insurance landscapes with acumen. As Chairman Export Processing Zones Authority, he played a crucial role in enhancing Pakistan’s export capabilities. He led a high level maritime mission to the Netherlands, represented Government of Pakistan in International Maritime Organization at their headquarters in London and international maritime conference at Shanghai China.
Mumtaz Ali Shah has attended prestigious training programs both in Pakistan and internationally which include Leadership Training Course at Harvard University, USA, International Training Course at the Department of Corrections, Colorado, USA, Total Quality Management Training Course in Sweden and Corporate Governance Leadership Skills (CGLS) – Director Education Program by PICG in Karachi. He has diverse insights into global practices and policies.
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